Return & Exchange Policy

At Cherishables, we source our products directly from trusted vendors. Every product goes through a thorough Quality Check (QC) before it is dispatched to you — so you receive only the best.

We take pride in ensuring that each item meets our high standards of quality before it ever leaves our hands.

Before your order is shipped, we capture a photo of your product showing it is undamaged and QC-complete. This photo is sent to you via email through our platform so you have full confidence in what you are receiving.

Because every product is custom-made to your order and verified damage-free before dispatch, we are unable to accept returns or offer refunds once the order has been shipped.

• 🎨All artwork and physical products are uniquely personalised for you
• ✅Every item is QC-checked and photographed before dispatch
• 🚫Returns and refunds are not available once an order has been shipped

We do not offer product exchanges. However, if you would like any changes or corrections to the artwork or drawing itself (e.g., adjustments to the artwork), we are happy to accommodate that.

For any queries regarding your order or artwork corrections, please do not hesitate to reach out to us — we are here to help!

We aim to respond to all queries within 2 working days.